FAQ

 

How long have you been in business?

Dirty Paws Pet Sitting and Dog Walking has been caring for pets in San Jose for 12 years.

I'm a new client.  How do I sign up for service?

 

Send us an email with your request, please include dates of service, type of service, basic information about your pet{s}and where you’re located, we will get back to you with in 24hrs.

What can I expect during the initial consultation?

 

The initial consult takes place in your home so we can meet your pets, learn their routines, and ensure both parties are the right fit. We will ask you to complete our agreement which can be found here . At this time we will collect the key and review alarm access if any. 

 

How do I book services?

Book services through the Book Now page, click on the portal tab.

How do I pay for services?

Once pet services are booked we will send you an invoice which includes methods of payment. Payment is due before or on the first day of service. Please refer to the Services & Rates page for details.

 

How much notice do you require to book services?

You are welcome to book services as early as you would like to. We are happy to accept last minute requests as our schedule can accommodate at no additional charge. If you are a new client, we must have a consultation prior to any service.

 

Do I need to give you the keys to my home?

We prefer to have your key in file for future pet care, we will make a copy of your key for back up at no charge to you, both keys will be kept in a safe secure place. We can also schedule a key pick up each time per care is booked, there is an additional fee of $20 each way. Lockboxes are welcomed (DPPS does not provide lockboxes)

 

What areas do you service?

Most of San Jose with the exception of Evergreen and Almaden Valley

What happens if my pet sitter has an emergency and can’t get to my pets?

We have a backup system in place so your pets will never be left untended.  

 

What happens if my return travel is extended or delayed?

We always keep our client’s pets on our schedule until we hear from the client that they have arrived home safely.  Should you have to extend your travels or become delayed, you can be sure that your pets will continue to be cared for by our team.

 

Will the same pet sitter care for my pet(s) during each visit?

Once you book services a pet sitter sill be assigned to care for your pets. Please visit Meet our Sitters page to get yourself familiarized with our team.

 

Do you work on holidays?

Absolutely! We work on the holidays so that you can enjoy time with friends and family. Holiday fees may be added to each visit.

 

What are your office business hours?

Office business hours: 

Monday - Friday 8-6

Saturday 9-4

Sunday 11-4